Doctor Matsoyan Lusine

The program typically provides 5 minutes for an initial introduction, 20 minutes for the consultation, and 5 minutes for summarizing. In total, the session automatically ends after 30 minutes. If a shorter session is sufficient, the consultation can be finished earlier by mutual agreement.

We encourage you to prepare thoroughly for the consultation by writing down your questions and gathering all relevant test results and medical documents. Make sure you are in a comfortable and quiet place where you can fully focus on the doctor’s advice. It is essential to have a camera with a good resolution so that you can clearly see the doctor, and the doctor can clearly see you. Sit at least 40 cm away from the camera to ensure you’re visible.

Before the consultation, the quality control specialists at “Ajapnyak” Medical Center verify the doctor’s credentials and obtain written permission from the Ministry of Health. You can learn more about the specialists on their individual profile pages. We assure you that the knowledge and reputation of these specialists are highly regarded.

If a patient does not join the online consultation at the scheduled time, we provide a second (final) opportunity by rescheduling the consultation to a new day and time.

Attention: The online consultation will be recorded for security reasons and in accordance with international guidelines on medical record-keeping. “Ajapnyak” Medical Center ensures that your personal information will never be shared with third parties unless required by the laws of the Republic of Armenia or with your written consent.

In rare cases where your expectations from the consultation are not met, you can contact our support team and submit a detailed written complaint. We will carefully review all your concerns. Typically, the fee for the consultation is non-refundable.

For an additional fee, we can provide translation services, allowing the consultation to be conducted in any other foreign language. We recommend using the certified translation services offered by “Ajapnyak” Medical Center to ensure professional interpretation and avoid misunderstandings.

Online consultations are a convenient and accessible service with several advantages:

• They provide access to a specialist when you are far away or when it is difficult to visit “Ajapnyak” Medical Center for various reasons.
• You can get a qualified opinion from a renowned specialist even if you are in another country or do not fully understand the language or prefer not to visit the doctor in person.
• If you need a second opinion but lack time, you can receive a professional opinion from a reputable doctor without wasting time on long waiting periods.
• When you are abroad and want to learn about the health of your relatives who are far from you, you can arrange a teleconference (additional option) consultation and participate in the consultation between your relative and the doctor. You can also pay for a consultation for your relative, parent, child, or other family member.

Attention! Remote online medical consultations have limitations, which you need to be aware of.

In some cases, it is not possible to make an accurate diagnosis without additional laboratory or instrumental tests or an in-person examination. Therefore, before the consultation, it is recommended to prepare all test results, thoroughly explain the history of the illness, and provide all available treatment information.

Our specialists strive to be as helpful as possible by providing essential information during the consultation, but they will not prescribe treatment if they do not have sufficient information. It’s important to understand that in cases where a physical examination is needed, online consultations may not be effective. However, even in such cases, we encourage you to use the online consultation to receive professional advice on the next steps, and your follow-up visit will be more efficient and beneficial.

Follow our detailed explanation at this LINK, and stay connected with us on our social media channels, where you will find all the necessary information.